So, I stop at a customer to drop off a thin client. While there, they inform me that another thin client of the same model is intermittently turning off and won’t turn back on for 10-15 minutes. I indicate that I will look for any known issues. While waiting to meet with CEO, the user of the errant hardware finds me to let me know it just happened. I follow her back to her cube, where she proceeds to sit in her chair blocking my access to the hardware and she proceeds to try pressing the power button trying to make it go back on. I stood in amazement with a WTF look on my face waiting for her to get up so I can actually fix the issue. After 20 seconds or so, I ask “can I take a look”. I notice the power supply is not the one for this unit, but rather a lower voltage supply for a 5-port switch. I swap it for the correct supply and all is well.

People, when you ask for help, clear the way for the tech. You have had your chance to tinker and/or f**k it up in the first place.