I have this nice older couple that I do occasional support for, almost always remote. The husband likes to tinker and more often than not, he wipes out something so they can no longer use the PC. She contacted me for help. She was able to get in the PC clicking on admin, but her account and her husband’s were not accessible. She could get to the internet so I guide her to my site for remote access. After what seemed like an eternity trying to walk her through running the remote access software, she stopped and asked me “can’t you just remote in and do this for me”. Sigh.