Home user I help occasionally contacts me asking if I can stop out and install Adobe Acrobat on their system. I’m not a fan of driving 30 minutes for a five minute install. So… I have them go to my remote support page so I can take over their system and install remotely. Twently FUCKING minutes later, I finally get the user to run the program. First they are using AOL search, then IE search, then they don’t know where the file is because their system doesn’t give a run option, only a save, etc.

Then, once on, I find out that they STILL have not replaced their defective wireless USB adapter their connection drops every 1-2 minutes. This is why I avoid home user support!